November Community of Practice
In this virtual session hosted by the Office of Interprofessional Practice and Education Faculty and Staff Community of Practice, leaders across care delivery, patient experience and administrative operations explore how strong communication and team culture transform the healing environment.
Jason Mack (Director of Patient Experience, OSUCCC – James), Scott Roberts (Director of Nursing, Outpatient Hematology, OSUCCC – James), and Brittany Duro (Division Administrator for Nephrology, The Ohio State University Wexner Medical Center) discuss how clinical excellence and patient satisfaction go hand in hand.
Attendees will learn how seamless collaboration reduces patient anxiety and builds trust, how team cohesion directly improves safety and reduces medical errors, and how to apply practical strategies to break down healthcare silos and foster psychological safety across care teams.